{
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        "last_shared": "2025-01-28 19:18:46.000",
        "title": "Encore",
        "description": ""
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        "sample_context": "BT broadband is rubbish here tonight - anyone else having issues?\nCheck out my @Speedtest result! How fast is your internet?\nwww.speedtest.net/result/i/645...",
        "first_shared": "2025-01-28 23:18:08.000",
        "last_shared": "2025-01-28 23:18:08.000",
        "title": "Speedtest by Ookla - The Global Broadband Speed Test",
        "description": "Use Speedtest on all your devices with our free desktop and mobile apps."
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        "title": "Bergens Tidende",
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        "sample_context": "Yankees\u2019 manager details likely outfield alignment for 2025 On WFAN\u2019s BT and Sal show, Yankee...\n\nhttps://www.yardbarker.com/mlb/articles/yankees_manager_details_likely_outfield_alignment_for_2025/s1_15032_41655968\n\n#MLB #New #York #Yankees #Aaron #Boone #Jasson #Dominguez #Aaron #Judge #Cody [\u2026]",
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        "last_shared": "2025-01-28 20:21:39.000",
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        }
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        "Virgin Media",
        "Vodafone"
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        "EE"
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        "Discovery+",
        "TNT Sports app"
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          "end": "2025-01-29T00:20:52.340746+00:00"
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        "United Kingdom"
      ],
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        "Highland",
        "Alness"
      ],
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        "Virgin Media",
        "Vodafone"
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        "Premier League"
      ],
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        "description": "Transition from BT Sport to TNT Sport causing customer concern",
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        "description": "Customer pushback on new TNT Sport pricing structure",
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      "customer_retention": "Develop targeted retention offers for existing customers"
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      "overall_sentiment": "Mixed-Negative",
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            "Existing customer discounts",
            "Service bundling options"
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        "negative": {
          "percentage": 55,
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            "Price increases",
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            "Connectivity issues"
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        "neutral": {
          "percentage": 25,
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            "Service announcements",
            "General inquiries"
          ]
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      "secondary": "Sports content distribution through TNT partnership"
    },
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        "text": "If you're an existing BT broadband customer you can currently get it for \u00a320 per month on a rolling contract or \u00a316 per month on a 24 month contract. Still double the price but it includes some football.",
        "significance": "Reveals pricing strategy and customer segmentation",
        "theme": "Pricing and Package Strategy",
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        "rkey": "3lgsalgjf5c2t",
        "business_implications": "Price sensitivity and contract length preferences"
      },
      {
        "text": "Day 26 of having no Internet. BT Open reach are a total bag of shit. Fml.",
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        "theme": "Service Quality",
        "did": "did:plc:ys3twrtjq5mbmlml4m726psp",
        "rkey": "3lgt7ffyyrk2w",
        "business_implications": "Need for improved service reliability and response times"
      },
      {
        "text": "Having been involved at BT Sport around a decade ago, I saw first hand how all their secondary rights coverage was completed gutted as soon as they secured the Champions League. Doubtless this will happen again in the next rights round",
        "significance": "Historical perspective on content strategy",
        "theme": "Content Strategy",
        "did": "did:plc:fgw65gtb3lzukfu5pmhvmih3",
        "rkey": "3lgslpi7onk2j",
        "business_implications": "Content prioritization impact on customer satisfaction"
      },
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        "text": "BT to cut 90 jobs at Belfast HQ as part of restructuring plan",
        "significance": "Organizational restructuring and cost management",
        "theme": "Corporate Strategy",
        "did": "did:plc:4hj6eobdxzxn3d3u63rlxjwe",
        "rkey": "3lgt6ngmme52m",
        "business_implications": "Cost reduction impacts on operational capacity"
      },
      {
        "text": "poverty sucks sometimes but when you can finally afford to pay your broadband bill and reconnect with life there is an indescribable happiness, I was lucky to find a deal with 3 that works as payg. All previous (talktalk,bt,vodafone) charged a ridiculous reconnect fee when i couldn\u00b4t pay on time.",
        "significance": "Affordability and accessibility concerns",
        "theme": "Customer Accessibility",
        "did": "did:plc:u5vgm3pgrlbrlufilm5qp5td",
        "rkey": "3lgtkrb7blk2o",
        "business_implications": "Need for flexible payment options and inclusive pricing"
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  }
}